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Providence aims to reduce clinical burnout with mental health support

By Irvine Indy Staff –

Providence caregiver meets with Licensed Independent Clinical Social Worker Josh Cutler for a telebehavioral health visit.
Providence caregiver meets with Licensed Independent Clinical Social Worker Josh Cutler for a telebehavioral health visit. Providence is expanding telebehavioral health concierge service to increase convenient access to mental health providers for the 119,000 doctors, nurses, employees and their dependents at its seven state family of organizations.

Healthcare professionals often need care themselves to address the stress, anxiety and depression that result from working with ill patients and enduring long hours. Some 44 percent nationally report signs of burnout that take a toll on their own health and that of their extended families.

In an initiative designed to offer support to staff and family experiencing mental health issues as a result of working in the healthcare profession, Providence, with offices in Irvine, is offering employees and their families access to mental health services through its  Telebehavioral Health Concierge, which includes virtual appointments for confidential, convenient mental health care when and where it is needed.

According to the company, Telebehavioral Health Concierge provides same-day or next-day access to licensed mental health professionals for help with addressing burnout and other mental health concerns. The service is currently available to approximately 40,000 employees and will be available to all 119,000 employees and their 80,000-90,000 dependents across seven states by the end of 2020.  

“We heal others best when we are healthy ourselves, mind, body and spirit,” said Executive Vice President and Chief Clinical Officer Amy Compton-Phillips, M.D. “The Telebehavioral Health Concierge is one way to support the well-being of all who serve in our facilities and communities. We’re excited about seeing this innovative service scale and making it available to more people in need.”

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